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The Standard Warranty lasts 12 months from the date of purchase and comes as part of each individual product. It comes also by default with 30 days return window.
The optional Lifetime Warranty covers the entire Lifetime of the product or 99 years from the data of purchase of the item. In addition, the extra Lifetime Warranty add-on increases the return window to 90 days.
Lifetime Warranty can be purchased as a separate add-on and needs to be added per purchase. All the items inside that specific order that contains the Lifetime Warranty add-on will be covered by this warranty.
You can't combine multiple orders and/or items from various orders with only 1 (one) Lifetime Warranty that has been added to a specific order.
If something doesn't fit, doesn't perform, or simply doesn't live up to your expectations, feel free to contact us within 30 or 90 days (depends on your policy) so we can facilitate a return or exchange.
We will exchange your product (if you don’t like the size, colour) anytime you want, there’s no period limit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please contact us before to organise.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 90 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please allow 5-10 business days for the returned order to be reviewed.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@NinjaShark.com.au
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@NinjaShark.com.au
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email Support@NinjaShark.com.au
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.