Refunds Policy

The Standard Warranty lasts 12 months from the date of purchase and comes as part of each individual product. It comes also by default with a 30 days return window.

The optional Lifetime Warranty covers the entire Lifetime of the product or 99 years from the date of purchase of the item. In addition, the extra Lifetime Warranty add-on increases the return window to 90 days.
Lifetime Warranty can be purchased as a separate add-on and needs to be added per purchase. All the items inside that specific order that contains the Lifetime Warranty add-on will be covered by this warranty.
You can't combine multiple orders and/or items from various orders with only 1 (one) Lifetime Warranty that has been added to a specific order.

If something doesn't fit or doesn't perform, feel free to contact us within 30 or 90 days (depending on your policy) so we can facilitate a return or exchange. Ninja Shark’s right to claim damages shall not be limited by this statement.

Important: We may not be able to accept your return for a refund if you are out of our 30 or 90-days trial period (depending on your policy), regardless of the condition of your items. We believe 30-days (90-days, depending on your policy) to be a very fair amount of time in which to try our masks and accessories and decide whether or not it works for you.


Please note that while some people have an immediate and positive response to our products, others do take time to get used to them. We suggest having faith in the breathing mechanism exercised and developed while using our masks - simply look at our reviews to see the success rates and positive feedback!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Please contact us before organising the return.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 90 days after delivery

 

Refunds (if applicable)
Once your return (with the tracking number provided by you) is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please allow 5-10 business days for the returned order to be reviewed.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@NinjaShark.com.au

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@NinjaShark.com.au

 

Order Cancelation
If you went through our entire checkout process and confirmed the order we may be unable to cancel it. This is due to our system immediately sending your order through to our fulfilment centre. This system allows a very fast delivery service to our customers. However, if you do need to change or cancel an order please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.

Please keep in mind due to the current high volume of orders and customer service requests occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

 

Price Matching
We don’t have a price matching policy, therefore we don’t price match any products of any other brand/company or even internal past or future sale campaigns.

 

Shipping
To return your product, you should email Support@NinjaShark.com.au

All return shipping fees for the Australian orders are covered by us. Once the products are successfully returned and only if the entire process has been started in the 30 or 90 days window (depending on your policy).


All return shipping fees for the overseas orders are covered by the customer. Once the products are successfully returned and only if the entire process has been started in the 30 days window.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Based on 1490 reviews
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Package : Air Adults (Mask + Fins + Bag)
JEANNIE O. (Piara Waters, AU)
Bloody love this!

Never snorkelled in my life. Petrified of putting my head under water. But now my neck is bad - if I don't alter the way I swim - then no more swimming for me. This has opened 'a whole new world' - (haha -that songs stuck in your head now) - to me. I'm just using my ninja gear in my gym outdoor pool atm. My legs are getting so strong - and my lungs too - as I'm doing some great breathing. I have huge surgery coming up soon - and i believe this is allowing me to get to a great level of fitness - in preparation. Honestly - i can't go on enough about this product enough. My friend bought a cheaper version. She's given it away already... say no more 🤿🤿🤿

B
Electra - Full Face Snorkel Mask
Bolang C. (Perth, AU)
Great design

This is the best snorkel mask I’ve ever had. Very comfortable on face, easy to breathe. I am not a good swimmer, it makes me feel safe and enjoy snorkelling without distraction. Thank you ninjiashark.

Best snorkel ever!!

Got one of these for me and my 7 year old daughter for Xmas. We’ve used them twice already and love them!! So much easier to breathe, can see so much and just makes the whole snorkelling experience better! Would highly recommend!

Clear as day

Clear to see and easy to breathe,
Whole family loves the NinjaShark Snorkel mask.

R
Lifetime Warranty
Robyn H. (Adelaide, AU)
Amazing

The best snorkel and mask combination. No going back now! I could snorkel for over an hour easily. So glad I made this purchase

M
(DRAFT) Package: Dry Snorkel (Set + Fins + Bag)
Mermaid M. (Townsville, AU)
Mermaid

While travelling in Timor leste l met a fellow snorkeller. We snorkelled for 10 days together the food was shit but the water was stunning. The friend was using Ninja Shark fins and mask mine were steaming up, letting in water and heavy. On arriving back in Australia l ordered straight away.
I was a little bit anxious on receiving my order as the mask was quite different to my old one and the fins were short and adjustable ( l wanted them to be my size ! ) well to my luck the weather was beautiful ( yes mid winter in Mackay ) and perfect for boating so off we scooted to Cockermouth ( don't laugh it's a real place ) jumping in and WOW I'm now a mermaid 🧜‍♀️ the mask and fins felt like part of me. I actually cried as not only was the equipment allowing me to explore as l wanted but the reef was STUNNING. So lm indepted to Ninja Shark for making me the mermaid l always aspired to be 🧜‍♀️

Took it to Tahiti

I wasn’t quite sure about getting a full face mask but bought mine (Electra package) before a trip to Tahiti which we got home from yesterday - absolutely LOVED it!!! I’ll be getting one for my wife before our next trip to a similar destination. BTW I make LOTS of crazy videos with lots of toys.

Judge.me YouTube video placeholder
Life changing

I do love my full face snorkel.. the freedom of nose breathing under the water.. the meditative and relaxative effect of this snorkeling is unexpected and great. Fits so well.. comfy to wear for long time.. highly recommend

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(DRAFT) Diving Dry Snorkel Set with GoPro mount
jomm11 (Brisbane, AU)
Super quality & fit

So happy we got Ninja shark, perfect for Great barrier reef snorkel day.
Flippers, mask, dry wallet, carry bag (good quality bag), anti fog spray, happy days.

Ninja Shark Kids Mask

We recently brought the Ninja Shark Kids 3-11 Mask + Fins + Bag package for our 7 year old who absolutely loves it! Will be buying three more for the rest of the family. 😊

Even better than expected!

I saw the kids full face snorkel masks online, and thought they looked pretty cool. I ordered two for Christmas, for my 3 and 6 year olds. Wow, did they have a great time with them!

I wasn't sure how the 3 year old would go with it, but he was comfortable in it almost immediately, and spent hours swimming around and seeing a whole new world of underwater scenery.

They were easy to fit, zero issues with them staying on. No leaks or fog.

They can't wait to get back to the water!

Highly recommend this product :)

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Electra - Full Face Snorkel Mask
Nick J. (Brisbane, AU)
mask swimming

The mask did exactly what was stated. I was very happy and will get another mask for my daughter.

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Electra - Full Face Snorkel Mask
Sheara R. (Perth, AU)
Great way to swim

I have NEVER been able to snorkel but love swimming. These full face snorkels are an absolute game changer in my life. Now I try to swim around 5 kms a week in the local pool. The Ninja mask makes it easy to do laps. I’ve been using the Ninja Shark for a quite few years and find the new Electra the best full face mask ever. No leaks, no fog and really easy to use and great quality. I’ve noticed my regular chats with other swimmers at the pool have encouraged many of them to purchase one of their own. I’ve given my older models to my grandkids and they love them too.

Fabulous

I got one for the 3 year old and one for the 5 year old, I thought maybe the 3 year old would get the hang of it eventually but they both loved it and mastered it pretty quickly. We’ve only used in the swimming pool, excited to go snorkeling in the ocean soon. Great product.

S
Lifetime Warranty
Sarah B. (Surfers Paradise, AU)
Love it!

Amazing product ! Have the electra package, kids love it. So easy to use. Highly recommend

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(DRAFT) Diving Dry Snorkel Set with GoPro mount
Jennifer M. (Brisbane, AU)
Love it

Bought these for myself and my husband after getting the full face masks for the kids, and they were so good we’re getting them for the rest of the extended family for Xmas. The fact u can dive down and not get water down ur snorkel is a brilliant bonus! Makes our family holidays much easier and better without snorkel dramas!

This made our holiday

The product itself was amazing, but the service we received allowed us to get our 2 sets of masks for our cruise. We took them with us and used them multiple times for snorkelling on our cruise to Nouméa and New Caledonia. It was amazing snorkelling and being able to breathe easily, and the fins were the most comfortable I've ever used. I've got size 13 feet, and not only were they completely adjustable, but they were THE most comfortable fins ever invented. A massive shoutout to Colleen Zamora from your support staff who helped me out and made it possible to take our gear on holidays! Thanks Colleen!
The photo is us snorkelling off Amadee Island looking for turtles!

My kids love them

I’ve got three of these masks for my younger kids, however the oldest wants one too as the young ones rave about how good the are.

Summer Family Fun

Our Ninja masks have made snorkelling as a whole family very easy and enjoyable. The kids (and parents) find them super easy to use and have allowed us as a family of five to snorkel for longer than we ever could using traditional snorkel gear. I would highly recommend these masks.

G
Lifetime Warranty
Geri D. (Sydney, AU)
Lifetime warranty

Glad I have but haven’t needed to use .. yet

Great Mask

Love this mask. Kids find it so much easier snorkelling with the Ninja Shark. The snorkel mask is super clear and doesn’t fog up. The adjustable straps are great and easy to loosen and tighten. Very happy that we made the decision to get these for the kids.

A must for snorkelers!

Recently purchased the Equaliser Pro Mask, Finns and bag. 🤿 🐠🐡🐟🦈 Had an amazing time snorkeling off Fitzroy Island, the Pro mask allowed me to explore for over 7 hours. Higly recommend! Planning must next snorkeling trip! 🤿💦🌴☀️

awsome

we used our new masks over the weekend. they were amazing, my daughter barely had her head out of the water all day.

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Lifetime Warranty
Lina J. (Gold Coast, AU)
life warranty

This is great! More stores should do it!

O
Lifetime Warranty
Olivia (Perth, AU)
Fantastic snorkel!

Our 5 year old has never snorkelled. Put it on and was snorkelling no problem straight away! Easy for him to put on and off by himself. We bought the full package with flippers (also amazing and he can put them on by himself) and the two wet bags. The foldable snorkel is so handy for storing while we are travelling. And the lifetime warranty gives us great comfort that we can use it for future trips! We are so impressed with this product I’m going to get mum and dad one too!