FAQ

1. What currency are the prices in?

We are an Australian family business. All our love is for Australia.

All prices are in AUD - Australian Dollar, for Australia.

For every other country, prices are listed in the local currency.

2. I have entered an incorrect address!

If you have misspelt or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information.

Notify us immediately via email at Support@NinjaShark.com.au

If the address is wrong, we can correct this within a few hours.

No refund will be given after 12 hours of incorrect submission.

3. Do you ship Internationally?

Yes, we do!
 
Countries and Shipping Costs for NinjaShark:
  • FREE International Shipping* - $200.00 and up - FREE
  • International Shipping*           - $50.00*–$199.00 - $19.95 AUD
*min order $50 AUD
 
COUNTRIES:
  • Austria
  • Belgium
  • Croatia
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Iceland
  • Italy
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • United Kingdom

4. Which payment methods are accepted?

Since this is a special day, we want to provide you with all the options.

For all the online payments Ninja Shark uses the best and most secured Worldwide leaders in payments like:

  • Stripe - for all the credit cards
  • PayPal - for PayPal account and credit cards
  • AfterPay - to allow our customers to pay their order in 4 simple instalments

Should you prefer any other payment option, please don't hesitate to contact us.

5. How long will delivery take?

We are as excited as you.

That's why, for every order you successfully place on our website, we will provide you with an estimate and also a tracking number.

For more details, please check our delivery estimates dedicated page.

6. How secure is shopping on Ninja Shark? Is my data protected?

Absolutely! We are super crazy with protection.

We use SSL security to ensure all your personal information is encrypted.

We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.

7. What exactly happens after ordering?

First, we will be super excited because we are a small Australian family business and every order means A LOT.

After that, we will run to pack all your goods and contact to schedule the pickup with our couriers.

Once we get the tracking number for your order, we will pick up the email and write you an update so you will know exactly where the package is and when it should be delivered.

Once delivered, we will hold our breath and wait for your feedback.

Share a picture with your new products by tagging us on Instagram @NinjaSharkAU or send it on Facebook.

After all this, we will do a Hula Dance and go to bed.

8. Do I receive an invoice for my order?

Of course YES.

After you place your order, we will check the stock and once done you will get the confirmation email.

All the details will be in it.

Should you need more details, please don't hesitate to contact us.

9. I emailed your customer service team. When should I expect a response?

I know...I know..but if you haven't received a reply yet, it means we are lost somewhere in the warehouse or we are actually underwater...

Once we get signal underwater...We aim to respond to all E-mails within 24-48 hours.

Sometimes, during the holidays we will go in the water to enjoy the wonderful Ninja Shark products ourselves.

10. I have not received my order confirmation, what should I do?

That means our server went for a dive...or something...sorry about that...

If you haven't received your order confirmation within 24 hours please contact us and we will look into this.

11. Does Ninja Shark provide a quality guarantee for all the products being sold?

Absolutely! This is what we do, day and night...we breath Ninja Shark and we absolutely love our products...

If you do not like the product or find damages to the product, contact us immediately!

We do all we can to ensure your best shopping experience.

You can simply contact us and we’ll get it addressed!

12. Can you dive with the Ninja Shark Equaliser?

13. Can you breathe underwater with the Ninja Shark full face snorkel mask?

Yes, of course, but as long as the top of the tube is above the water.

This is a snorkel mask and not a scuba diving mask.

Since there is no oxygen source attached to the mask, you will have to hold your breath once you fully submerge.

There is no full face snorkel mask that gives you the superpower to breathe underwater once the top of the tube is under the water.

We are taking care of you with the dry-leak feature. Once fully submerged, the tube will seal and no water will come inside until going above the water again.

14. What is the difference between the Equaliser and the Air Mask?

Both (Equaliser and the Air) are adult masks.
At the end of the day is more a matter of your preferences and use.
Obviously, the Equaliser has the nose are pinchable, and you can touch and pinch your nose to equalise the pressure in your ears - but that doesn't mean you can use the Equaliser for scuba diving or more than 3-6 meters (check the above answer).
Both Equaliser and Air have 2 dimensions: S / M and L / XL.
To find out what size suits you, there is a size chart guide on each product page.

15. I have the Ninja Shark full face snorkel mask mask, how can I test it?

We strongly recommend testing any Ninja Shark full-face snorkel mask immediately you receive your delivery.

Although the Equaliser comes in a universal size that fits most 12+ year olds, it is unfortunately not recommended for faces that are either very narrow or very wide. I know, it sounds vague, but now’s the best time to put the mask on and see how it fits on your face.

Don’t wait until you’re on your dream holiday to try on your mask. If it doesn’t fit properly then it may cause leaking, which won’t be a fun time for you (trust me). We have a basic sizing chart guide and note on our product page - click here.

I strongly recommend you test your new mask before being by the water or on your next vacation. Here’s how to test it:

  1. Place the mask on your face,
  2. Tighten the bottom straps only (leave the top at the end of their line),
  3. Check with your finger that there is no gap or space between the mask frame and your face. Any space will cause water to leak in (and who doesn’t hate that?)

 

Note: You want to tighten your mask as much as possible, but still make it comfortable on your face. Don’t overdo the tightness since you want to stay comfy in the water.

Note 2: Having a proper seal around your mask is super important, I’m not playing around here! When you’re testing your mask do try to take the time to do it properly and make sure there is no hair or anything in between, and no sunscreen on your face.

Follow the guides below in order to test it for Adult & Kids Masks.

1. Adults

 

2. Kids

16. My mask doesn’t fit!

For smaller or larger faces, or if your Equaliser doesn’t have the proper fit, no stress! You can still use a Ninja Shark snorkel mask with one of our foldable adult masks that come in two sizes (S/M or L/XL). We’ll arrange a swap for you, and you can test the foldable snorkel mask on your face to see if it is a better fit for your face. Check out our foldable masks here.

If you already have the foldable snorkel mask, test this one out and see if it fits differently. This mask has a totally different frame design to our Equaliser masks and is sometimes better suited for unique face shapes (you one-of-a-kind beauty, you!)

Having a proper seal around your mask is super important, I’m not playing around here! When you’re testing your mask do try to take the time to do it properly and make sure there is no hair or anything in between, and no sunscreen on your face.

17. What size for the Equaliser?

The new EQUALISER PRO version is now available in 2 sizes: S / M and L / XL
We’ve designed and patented an innovative new EQUALISER PRO full face snorkel mask that fits everyone above the age of 12.

It’s never been easier to find a snorkel mask that fits to your face shape. Check here for the Size Chart

18. Equaliser works with kids?

By default, the general recommendation is for anyone above +12 years.

Now we know each face is unique and there are differences from person to person.

That is why we strongly recommend measuring the size chart guide on the product page to make sure you sit between those recommended values.

We do have many kids under 12 years that use the Equaliser, but they are known for a bigger face structure for their age.

19. Do you offer express shipping?

Yes, for sure we do since we really want for you to get this beauty ASAP.

During the checkout process, you have the option to upgrade to Express Shipping.

By default, we have Free Standard delivery.

20. Do you have any stockists?

No, sorry.

We are currently selling exclusively online.

But, rest assured, we ship super fast from Sydney and you have 30-90 days to test our products.

We have a very flexible return & refund policy.

21. Can I pickup?

This is done case by case from our Sydney location.

Should you want to pick up your order, please get in touch with us as soon as possible (before or immediately after placing the order).

22. Does the mask put pressure on your nose or cheeks?

There’s not so much pressure at all on the cheeks but obviously, each face is unique.

You have 30 days to test your mask to see if it fits and if it feels comfortable on your face.

We have many customers that had previous facial surgeries and can't use the traditional snorkel. Equaliser was the best choice for them.

23. The Equaliser looks very small (it's a kids mask?)

No, the Equaliser is not a mask dedicated for kids.

The Equaliser is an adult mask.

But, you are right. The mask looks smaller than all the other type of full-face snorkel masks.

That's because the entire frame is different, it doesn't have to cover your face - just apply to your face.

24. How do you determine a narrow face?

That's not so easy. But, if you had previous issues with hats, helmets, glasses, other gear it's the first sign.

Usually, people with narrow faces know that from previous experiences.

Due to the nature of the face and the mask, is hard to have a specific value for width. But on the height, we do have some guidelines and you can check the size chart guide on each product page.

Don't forget you have 30 days to test any Ninja Shark mask and you can return should it not fit properly.

25. Can you wear glasses with the Ninja Shark full face snorkel mask?

Yes, you can now enjoy crystal clear views underwater with our latest innovation - optical lens support.

The new optical lens support is like a pair of glasses that can be suctioned onto your Ninja Shark full-face masks.

We can provide customised lenses to suit your needs.

Based on 1490 reviews
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Package : Air Adults (Mask + Fins + Bag)
JEANNIE O. (Piara Waters, AU)
Bloody love this!

Never snorkelled in my life. Petrified of putting my head under water. But now my neck is bad - if I don't alter the way I swim - then no more swimming for me. This has opened 'a whole new world' - (haha -that songs stuck in your head now) - to me. I'm just using my ninja gear in my gym outdoor pool atm. My legs are getting so strong - and my lungs too - as I'm doing some great breathing. I have huge surgery coming up soon - and i believe this is allowing me to get to a great level of fitness - in preparation. Honestly - i can't go on enough about this product enough. My friend bought a cheaper version. She's given it away already... say no more 🤿🤿🤿

B
Electra - Full Face Snorkel Mask
Bolang C. (Perth, AU)
Great design

This is the best snorkel mask I’ve ever had. Very comfortable on face, easy to breathe. I am not a good swimmer, it makes me feel safe and enjoy snorkelling without distraction. Thank you ninjiashark.

Best snorkel ever!!

Got one of these for me and my 7 year old daughter for Xmas. We’ve used them twice already and love them!! So much easier to breathe, can see so much and just makes the whole snorkelling experience better! Would highly recommend!

Clear as day

Clear to see and easy to breathe,
Whole family loves the NinjaShark Snorkel mask.

R
Lifetime Warranty
Robyn H. (Adelaide, AU)
Amazing

The best snorkel and mask combination. No going back now! I could snorkel for over an hour easily. So glad I made this purchase

M
(DRAFT) Package: Dry Snorkel (Set + Fins + Bag)
Mermaid M. (Townsville, AU)
Mermaid

While travelling in Timor leste l met a fellow snorkeller. We snorkelled for 10 days together the food was shit but the water was stunning. The friend was using Ninja Shark fins and mask mine were steaming up, letting in water and heavy. On arriving back in Australia l ordered straight away.
I was a little bit anxious on receiving my order as the mask was quite different to my old one and the fins were short and adjustable ( l wanted them to be my size ! ) well to my luck the weather was beautiful ( yes mid winter in Mackay ) and perfect for boating so off we scooted to Cockermouth ( don't laugh it's a real place ) jumping in and WOW I'm now a mermaid 🧜‍♀️ the mask and fins felt like part of me. I actually cried as not only was the equipment allowing me to explore as l wanted but the reef was STUNNING. So lm indepted to Ninja Shark for making me the mermaid l always aspired to be 🧜‍♀️

Took it to Tahiti

I wasn’t quite sure about getting a full face mask but bought mine (Electra package) before a trip to Tahiti which we got home from yesterday - absolutely LOVED it!!! I’ll be getting one for my wife before our next trip to a similar destination. BTW I make LOTS of crazy videos with lots of toys.

Judge.me YouTube video placeholder
Life changing

I do love my full face snorkel.. the freedom of nose breathing under the water.. the meditative and relaxative effect of this snorkeling is unexpected and great. Fits so well.. comfy to wear for long time.. highly recommend

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(DRAFT) Diving Dry Snorkel Set with GoPro mount
jomm11 (Brisbane, AU)
Super quality & fit

So happy we got Ninja shark, perfect for Great barrier reef snorkel day.
Flippers, mask, dry wallet, carry bag (good quality bag), anti fog spray, happy days.

Ninja Shark Kids Mask

We recently brought the Ninja Shark Kids 3-11 Mask + Fins + Bag package for our 7 year old who absolutely loves it! Will be buying three more for the rest of the family. 😊

Even better than expected!

I saw the kids full face snorkel masks online, and thought they looked pretty cool. I ordered two for Christmas, for my 3 and 6 year olds. Wow, did they have a great time with them!

I wasn't sure how the 3 year old would go with it, but he was comfortable in it almost immediately, and spent hours swimming around and seeing a whole new world of underwater scenery.

They were easy to fit, zero issues with them staying on. No leaks or fog.

They can't wait to get back to the water!

Highly recommend this product :)

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Electra - Full Face Snorkel Mask
Nick J. (Brisbane, AU)
mask swimming

The mask did exactly what was stated. I was very happy and will get another mask for my daughter.

S
Electra - Full Face Snorkel Mask
Sheara R. (Perth, AU)
Great way to swim

I have NEVER been able to snorkel but love swimming. These full face snorkels are an absolute game changer in my life. Now I try to swim around 5 kms a week in the local pool. The Ninja mask makes it easy to do laps. I’ve been using the Ninja Shark for a quite few years and find the new Electra the best full face mask ever. No leaks, no fog and really easy to use and great quality. I’ve noticed my regular chats with other swimmers at the pool have encouraged many of them to purchase one of their own. I’ve given my older models to my grandkids and they love them too.

Fabulous

I got one for the 3 year old and one for the 5 year old, I thought maybe the 3 year old would get the hang of it eventually but they both loved it and mastered it pretty quickly. We’ve only used in the swimming pool, excited to go snorkeling in the ocean soon. Great product.

S
Lifetime Warranty
Sarah B. (Surfers Paradise, AU)
Love it!

Amazing product ! Have the electra package, kids love it. So easy to use. Highly recommend

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(DRAFT) Diving Dry Snorkel Set with GoPro mount
Jennifer M. (Brisbane, AU)
Love it

Bought these for myself and my husband after getting the full face masks for the kids, and they were so good we’re getting them for the rest of the extended family for Xmas. The fact u can dive down and not get water down ur snorkel is a brilliant bonus! Makes our family holidays much easier and better without snorkel dramas!

This made our holiday

The product itself was amazing, but the service we received allowed us to get our 2 sets of masks for our cruise. We took them with us and used them multiple times for snorkelling on our cruise to Nouméa and New Caledonia. It was amazing snorkelling and being able to breathe easily, and the fins were the most comfortable I've ever used. I've got size 13 feet, and not only were they completely adjustable, but they were THE most comfortable fins ever invented. A massive shoutout to Colleen Zamora from your support staff who helped me out and made it possible to take our gear on holidays! Thanks Colleen!
The photo is us snorkelling off Amadee Island looking for turtles!

My kids love them

I’ve got three of these masks for my younger kids, however the oldest wants one too as the young ones rave about how good the are.

Summer Family Fun

Our Ninja masks have made snorkelling as a whole family very easy and enjoyable. The kids (and parents) find them super easy to use and have allowed us as a family of five to snorkel for longer than we ever could using traditional snorkel gear. I would highly recommend these masks.

G
Lifetime Warranty
Geri D. (Sydney, AU)
Lifetime warranty

Glad I have but haven’t needed to use .. yet

Great Mask

Love this mask. Kids find it so much easier snorkelling with the Ninja Shark. The snorkel mask is super clear and doesn’t fog up. The adjustable straps are great and easy to loosen and tighten. Very happy that we made the decision to get these for the kids.

A must for snorkelers!

Recently purchased the Equaliser Pro Mask, Finns and bag. 🤿 🐠🐡🐟🦈 Had an amazing time snorkeling off Fitzroy Island, the Pro mask allowed me to explore for over 7 hours. Higly recommend! Planning must next snorkeling trip! 🤿💦🌴☀️

awsome

we used our new masks over the weekend. they were amazing, my daughter barely had her head out of the water all day.

L
Lifetime Warranty
Lina J. (Gold Coast, AU)
life warranty

This is great! More stores should do it!

O
Lifetime Warranty
Olivia (Perth, AU)
Fantastic snorkel!

Our 5 year old has never snorkelled. Put it on and was snorkelling no problem straight away! Easy for him to put on and off by himself. We bought the full package with flippers (also amazing and he can put them on by himself) and the two wet bags. The foldable snorkel is so handy for storing while we are travelling. And the lifetime warranty gives us great comfort that we can use it for future trips! We are so impressed with this product I’m going to get mum and dad one too!