FAQ

We are an Australian family business. All our love is for Australia.

All prices are in AUD - Australian Dollar.

If you have misspelt or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information.

Notify us immediately via email at Support@NinjaShark.com.au

If the address is wrong, we can correct this within a few hours.

No refund will be given after 12 hours of incorrect submission.

The innovations and deals we put in place are for Australian deliveries only.

If you really can't live without some of our products, please email us at Support@NinjaShark.com.au and we will find a way.

Since this is a special day, we want to provide you with all the options.

For all the online payments Ninja Shark uses the best and most secured Worldwide leaders in payments like:

• Stripe - for all the credit cards
• PayPal - for PayPal account and credit cards
• AfterPay - to allow our customers to pay their order in 4 simple instalments

Should you prefer any other payment option, please don't hesitate to contact us.

We are as excited as you.

That's why, for every order you successfully place on our website, we will provide you with an estimate and also a tracking number.

For more details, please check our delivery estimates dedicated page.

Absolutely! We are super crazy with protection.

We use SSL security to ensure all your personal information is encrypted.

We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.

First, we will be super excited because we are a small Australian family business and every order means A LOT.

After that, we will run to pack all your goods and contact to schedule the pickup with our couriers.

Once we get the tracking number for your order, we will pick up the email and write you an update so you will know exactly where the package is and when it should be delivered.

Once delivered, we will hold our breath and wait for your feedback.

Share a picture with your new products by tagging us on Instagram @NinjaSharkAU or send it on Facebook.

After all this, we will do a Hula Dance and go to bed.

Of course YES.

After you place your order, we will check the stock and once done you will get the confirmation email.

All the details will be in it.

Should you need more details, please don't hesitate to contact us.

I know...I know..but if you haven't received a reply yet, it means we are lost somewhere in the warehouse or we are actually underwater...

Once we get signal underwater...We aim to respond to all E-mails within 24-48 hours.

Sometimes, during the holidays we will go in the water to enjoy the wonderful Ninja Shark products ourselves.

That means our server went for a dive...or something...sorry about that...

If you haven't received your order confirmation within 24 hours please contact us and we will look into this.

Absolutely! This is what we do, day and night...we breath Ninja Shark and we absolutely love our products...

If you do not like the product or find damages to the product, contact us immediately!

We do all we can to ensure your best shopping experience.

You can simply contact us and we’ll get it addressed!

• It depends.

  If you are considering diving more than 3-6 meters we don't recommend to use a full face snorkel mask.

  That's because, using a full face mask, there will be an additional pressure on your face which for some might seem uncomfortable.

  We, here at Ninja Shark, dive up to 6-7 meters with the Equaliser Pro, but that's after many months of practice by increasing the depth slowly.

  Most of the Ninja Shark customers go down to 1-2 meters, but the role of the mask is to snorkel and not scuba dive.

Yes, of course, but as long as the top of the tube is above the water.

This is a snorkel mask and not a scuba diving mask.

Since there is no oxygen source attached to the mask, you will have to hold your breath once you fully submerge.

There is no full face snorkel mask that gives you the superpower to breathe underwater once the top of the tube is under the water.

We are taking care of you with the dry-leak feature. Once fully submerged, the tube will seal and no water will come inside until going above the water again.

Both (Equaliser and the Air Mask) are adult masks.

At the end of the day is more a matter of your preferences and use.

Obviously, the Equaliser Pro has the nose are pinchable, and you can touch and pinch your nose to equalise the pressure in your ears - but that doesn't mean you can use the Equaliser Pro for scuba diving or more than 3-6 meters (check the above answer).

The new Equaliser Pro version is available in 2 sizes: S/M and L/XL.

The Air might feature different breathing technology, but we’ve managed to maintain the same flat lens as our other Ninja Shark masks.

This means you get to enjoy the same high quality, crystal-clear views as our other full face snorkel masks, with less distortion and 180-degree panoramic views.

We strongly recommend testing any Ninja Shark full-face snorkel mask immediately you receive your delivery.

Although the Equaliser Pro comes in 2 sizes that fits most 12+ year olds. 

The new Equaliser model comes with many improvements to help you have a perfect snorkelling experience.
The ingenious Equaliser full face snorkel mask covers the entire face, including the temple area.

Don’t wait until you’re on your dream holiday to try on your mask. If it doesn’t fit properly then it may cause leaking, which won’t be a fun time for you (trust me). We have a basic sizing chart guide and note on our product page - click here.

I strongly recommend you test your new mask before being by the water or on your next vacation. Here’s how to test it:

1. Place the mask on your face,
2. Tighten the bottom straps only (leave the top at the end of their line),
3. Check with your finger that there is no gap or space between the mask frame and your face. Any space will cause water to leak in (and who doesn’t hate that?)

Note: You want to tighten your mask as much as possible, but still make it comfortable on your face. Don’t overdo the tightness since you want to stay comfy in the water.

Note 2: Having a proper seal around your mask is super important, I’m not playing around here! When you’re testing your mask do try to take the time to do it properly and make sure there is no hair or anything in between, and no sunscreen on your face.

For smaller or larger faces, or if your Equaliser doesn’t have the proper fit, no stress! You can still use a Ninja Shark snorkel mask with one of our Air adult masks that come in two sizes (S/M or L/XL). We’ll arrange a swap for you, and you can test the Air snorkel mask on your face to see if it is a better fit for your face. Check out our Air masks here.

If you already have the Air snorkel mask, test this one out and see if it fits differently. This mask has a totally different frame design to our Equaliser Pro masks and is sometimes better suited for unique face shapes (you one-of-a-kind beauty, you!)

Having a proper seal around your mask is super important, I’m not playing around here! When you’re testing your mask do try to take the time to do it properly and make sure there is no hair or anything in between, and no sunscreen on your face.

By default, the general recommendation is for anyone above +12 years.

Now we know each face is unique and there are differences from person to person.

That is why we strongly recommend measuring the size chart guide on the product page to make sure you sit between those recommended values.

We do have many kids under 12 years that use the Equaliser Pro, but they are known for a bigger face structure for their age.

Yes, for sure we do since we really want for you to get this beauty ASAP.

During the checkout process, you have the option to upgrade to Express Shipping.

By default, we have Free Standard delivery.

No, sorry.

We are currently selling exclusively online.

But, rest assured, we ship super fast from Sydney and you have 30 90 days to have a test.

We have a very flexible return & refund policy.

All orders are coming with free swaps (should you want to change the mask) and as always our Lifetime Warranty promise.

This is done case by case from our Sydney location.

Should you want to pick up your order, please get in touch with us as soon as possible (before or immediately after placing the order).

There’s not so much pressure at all on the cheeks but obviously each face is unique.

You have 30 days to get your mask and have a test to see if it fits and feel comfortable for your face.

We have many customers that had previous facial surgeries and can't use the traditional snorkel. Equaliser was the best decision for them.

No, the Equaliser Pro is not a mask dedicated for kids.

The Equaliser Pro is an adult mask.

But, you are right. The mask looks smaller than all the other type of full-face snorkel masks.

That's because the entire frame is different, it doesn't have to cover your face - just apply to your face.

That's not so easy. But, if you had previous issues with hats, helmets, glasses, other gear it's the first sign.

Usually, people with narrow faces know that from previous experiences.

Due to the nature of the face and the mask, is hard to have a specific value for width. But on the height, we do have some guidelines and you can check the size chart guide on each product page.

Don't forget you have 30 days to test any Ninja Shark mask and you can return should it not fit properly.

No, sorry.

Having a proper seal of the mask to your face is mandatory to ensure no leakage.

Anything added in between the mask frame and your skin can cause leakage.