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In todayā€™s post Iā€™m going to show you how to whitelistĀ support@ninjashark.com.auĀ so our Black Friday emails donā€™t get sent to spam.

And Iā€™m going to show you how to do it on ALL major email apps.

Click the desktop or mobile email app you use below for detailed instructions on how to whitelist using that app.

Mobile (Tablet/Phone) Email Apps

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Desktop (Mac/PC) Email Apps

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MOBILE (TABLET/PHONE) EMAIL APPS

If youā€™re using a smartphone or tablet, hereā€™s how to whitelist an email address on the most common mobile email apps.

GMAIL

In the Gmail app, you have two options:Ā 

  1. Report an email as ā€œnot spamā€ (if the email is in spam).
  2. Move an email from the promotional inbox to the primary inbox.Ā 

If an email is ending up in your spam folder, open the email and clickĀ Report not spam.Ā 

You can also tap the three dots in the upper right corner and clickĀ Mark importantĀ to give it priority in your inbox (shown in the video below).

To move an email from the promotional folder to your primary inbox, open the email andĀ tap the three dotsĀ in the upper right corner, then tapĀ Move to > Primary.

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APPLE MAIL

Apple Mail doesnā€™t have the option to whitelist like some other email providers do. Instead, all you can do is mark something as ā€œNot Junkā€ and it will be sent to your inbox.

Hereā€™s how:

  1. Open your Mail app and go to theĀ MailboxesĀ screen.
  2. Select theĀ JunkĀ folder.
  3. Find the email you want to whitelist and swipe left to see options.
  4. Tap theĀ MoreĀ button.
  5. Tap theĀ MarkĀ button.
  6. Tap theĀ Mark as Not JunkĀ button.

YAHOO

To add an email address to your mobile Yahoo! Mail contacts (and ensure delivery), follow these steps:Ā 

  1. Tap the hamburger menu (three stacked lines) in the top left.
  2. TapĀ SettingsĀ and scroll down toĀ Filters.
  3. Select the email account you want to add a filter for.
  4. Tap theĀ +Ā icon to add a new filter.
  5. Name it anything you want (such as ā€œWhitelistā€), then either:
    - Add the exact email you want to whitelist ( support@ninjashark.com.au) OR;
    - Add the @ninjashark.com.au you want to whitelist to get deliveries from every email at that domain.
  6. Click theĀ āœ“Ā icon in the top right to save the filter.

OUTLOOK MOBILE

On Outlook mobile, you can add senders to your focused inbox to ensure delivery of their emails. Hereā€™s how:

  1. Open the email you want to whitelist.
  2. Tap theĀ three dotsĀ in the top right of the screen (not the dots inside the email).
  3. TapĀ Move to Focused Inbox.
  4. In the popup box, tap the radius button forĀ ā€œMove this and all future messagesā€Ā then tapĀ MOVE TO FOLDER.

DESKTOP (MAC/PC) EMAIL APPS

GMAIL

There are three ways to whitelist emails using Gmail:

  1. Gmail tabs
  2. Marking an email as ā€œnot spamā€
  3. Creating a filter

If youā€™re using Gmail tabs (Promotional and Social), click and drag the email you want to whitelist from the tab itā€™s in to the Primary tab, like so:

Once done, youā€™ll get an alert saying ā€œThis conversation has been moved to Primary. Do this for all future messages from support@ninjashark.com.au?ā€ ClickĀ Yes.

If the email is already in your spam folder, mark it as ā€œnot spamā€. Open the email in your spam folder that you want to whitelist, then clickĀ Report not spam.

Finally, if an email is already in your primary folder but you want to make sure all emails from this sender always end up there, you can create a filter. To do this, follow these steps:

  1. Click theĀ cog iconĀ in the top-right corner, and thenĀ SettingsĀ from the drop-down menu.
  2. Click theĀ Filters tabĀ thenĀ Create a new filter.
  3. Enter the domain of the email you want to whitelist in theĀ FromĀ field.
  4. ClickĀ Create filter with this search.
  5. In the box titledĀ When a message arrives that matches this searchĀ selectĀ Never send it to spam.
  6. Click theĀ Create filterĀ button.

Hotmail

Login to your Hotmail, go to Setting top right page, expand it and click onĀ 

More Mail Settings

Click onĀ Safe and blocked senders

ClickĀ Ā Safe Senders

Insert the email addressĀ support@ninjashark.com.auĀ , then click ā€œAdd to listā€

OUTLOOK 20XX

To whitelist an email in any version of Outlook after 2000:Ā 

  1. Click the blueĀ Click here to download picturesĀ information box.
  2. ClickĀ AddĀ Sender to Safe Senders List. You can also clickĀ Add theĀ Domain @ninjashark.com.au to Safe Senders ListĀ to whitelist all emails coming from any email address on that domain.

OUTLOOK.COM

Open the email you want to whitelist. An alert message should display stating, ā€œParts of this message have been blocked for your safety.ā€Ā ClickĀ I trust support@ninjashark.com.auĀ  Always show content.

YAHOO MAIL

To whitelist contacts with Yahoo provider:

  1. Click theĀ contact bookĀ in the right-hand menu.
  2. At the bottom of the sidebar, clickĀ +Add new contact.
  3. Enter the name and email information of the sender you want to whitelist (you can use a business name).
  4. ClickĀ Save.

Ā 

MAC OS X MAIL APP

To whitelist all emails from a domain in the Mail app for Mac OS X or macOS:

  1. In the top menu, clickĀ Mail > Preferences.
  2. Click theĀ RulesĀ tab.
  3. ClickĀ Add Rule.
  4. Enter a whitelist name in theĀ DescriptionĀ field, such as "Whitelist: sumo.com" to create the new rule.
  5. For conditions, set the first dropdown menu item toĀ any. It should say:Ā If any of the following conditions are met.
  6. In the following dropdown menus, selectĀ FromĀ in the first field andĀ Ends withĀ in the second field.
  7. In the text field followingĀ Ends with, enter the domain name that you want to whitelist. Include "@" before the domain name to make the filter specificā€”for example, to whitelist all mail from the ninjashark.com.au domain
  8. Click theĀ plus signĀ next to the last condition to add another domain with the same criteria if you want to whitelist more domains.
  9. In theĀ Perform the following actionsĀ section, set the three dropdown items to:Ā Move Message, to the mailbox:Ā InboxĀ (or any target folder you want).
  10. ClickĀ OKĀ to save the rule.

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